Hetties Tea Rooms

Gale has worked alongside Hettie’s for several years.

Her knowledge of the Food and Health & Safety Industry is extensive.

Whenever we have had any questions, Gale has always been readily available at the end of the phone.

It is good to know that we are in safe hands and I would have no problems in recommending GRF Associates in either a consultancy or training based role.

Clare Pinchbeck – Owner – Hetties Tea Rooms


Gale has been our health and safety consultant for approximately 2 years

During this time Gale has always demonstrated a proactive approach to the development of Health and Safety  priorities that support the business agenda and ensure the achievement of key objectives. Her constructive approach has always led to strong relationships with key executive members which has allowed her to create Health and Safety plans that drive business performance, organisational change, performance management and strong employee relations.

Throughout her career in the hospitality sector Gale has been a complete professional, totally committed and would add value to any organisation.

James Freeman – Owner – Ivory

La Tasca Spanish Tapas Bar & Restaurant

Gale over the past 2 years has provided me with an efficient, approachable and professional service.

Throughout regular inspections as part of her consultancy role, she provided unprecedented knowledge of all operational requirements including but not limited to COSHH, HSE regulations and food safety. Without the service Gale provided and maintained, a continued safe and well-controlled environment would not have been possible.

Phil Smith – General Manager – La Tasca Spanish Tapas Bar & Restaurant

Radisson Blu Hotel & Spa Galway

Gale Filburn was my contact for four years whilst working at both the Radisson Blu Hotel in Durham and also the Park Inn by Radisson hotel in York.  Gale comes from a hotel background herself so her knowledge of Risk Management and Regulatory Compliance along with her knowledge of hotel operations made her the ideal person to offer advice and support to our business. Gale was very consistent and thorough in her approach to auditing our properties and presented her findings and recommendations in a very clear, easy to understand format.

Audit reports were always returned to us within a couple of days and Gale was always happy to further explain and offer assistance to us.  Gale is also a very competent trainer, able to keep the interest levels and understanding high when training a diverse mix of people.  I would definitely recommend Gale. Having worked with a number of individuals in the same capacity as Gale over the years, I would by far say that Gale has been the best to work with and is a credit to her industry.

Melanie Nocher, Operations Manager, Radisson Blu Hotel & Spa Galway

Linden Hall Hotel

Gale, can I say, it’s been a real pleasure working alongside you. Having worked in different Michelin star establishments over the past 28 years, it’s reassuring for me to have someone like you coming to audit our kitchen and give your knowledge and advise on the health and safety training needed as well as checking maintenance issues to make a better and safe environment for my staff to work in. I would definitely recommend your work to anyone who is looking to have a health and safety audit done in their place of business.

Jerome, Head chef at Linden Hall Hotel

St George Hotel, Teeside Airport

As part of our company compliance, my hotel had 2 audits per year.  Gale Filburn was the auditor.  Coming from a hotel background makes her knowledge invaluable and thanks to her we got an environmental health visit score of 5. Gale was very professional and thorough and had a fair but firm approach to auditing.  She was always professional and pleasant when relaying back her findings. I would recommend Gale and would like to work with GRF Associates in the future.

Joanne Agar,  General Manager. St George Hotel, Teeside Airport


I just wanted to let you know that over the last two or three years I have always found you a great help and support to both me and to my teams/businesses. You are professional, very knowledgeable, reliable and you have assisted me in moving my businesses forward with regards to my premises audits and their understanding of what they need to do to comply with Carluccio’s standards and the laws surrounding food safety and hygiene. You have helped keep our guests and my teams safe and well.

I also had the pleasure of your knowledge and wisdom when I completed my Level 3 Food Safety Training as you ended up doing the training for me and the other managers and chefs in the region. The training was great and we all thoroughly enjoyed your style of training.

Good luck with the future.

Andy Mackie, Area Manager, Carluccios


I approached GRF Associates and instructed them to implement a health and safety management system within our company.  As we employ 96 people it is paramount that we have the correct procedures in place to keep our valued team safe. Gale wrote a comprehensive health and safety policy and completed a thorough staff training programme.  She listened to our needs and her approach was both knowledgeable, professional and thorough.  She got on the staff’s wavelength and delivered a fun, topical, lively training session which brightened up a dry subject and motivated our team to focus and comply to health and safety.

Jacqui Hall – Managing Director of CNG